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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brittany Swearengin

November 14, 2024

5  out of  5
rating by Brittany Swearengin
"I absolutely love State Farm. Gail was extremely sweet and knowledgeable. She made sure all my needs were met and at the best possible rate. I highly recommend stopping by and speaking with her."
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brian williams

November 7, 2024

5  out of  5
rating by brian williams
"We have used Polly Piland for over 20 years. We are very pleased with the costs and the service and we regularly recommend them to others."
We responded:
"Hi Brian, thank you so much for your kind words and for being a loyal customer for over 20 years! We’re thrilled to hear that you are pleased with our costs and service. Your recommendations mean the world to us. We look forward to continuing to serve you for many more years to come."
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Mayra Diaz

November 6, 2024

5  out of  5
rating by Mayra Diaz
"Thank you Nathan for your professionalism every time I call the office."
We responded:
"Hi Mayra, thank you so much for your kind words! We’re thrilled to hear that Nathan has consistently provided you with professional service. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer service. If you ever need anything, please don’t hesitate to reach out."
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Melvin A. Chance

October 30, 2024

5  out of  5
rating by Melvin A. Chance
"My father has been a member of State Farm since 1998. He has house insurance with a rental home insurance property. He also has multi cars insured as well thru State Farm. Polly Piland and her staff has been very accommodating to my father whom is elderly providing great customer Service."
We responded:
"Melvin, thank you so much for your kind words and for sharing your father’s experience with us! We’re thrilled to hear that Polly Piland and her team have been able to provide exceptional service to your father over the years. It’s wonderful to know that our efforts to accommodate and support our valued customers, especially those who are elderly, are making a positive impact. We truly appreciate your family’s long-term trust in State Farm since 1998. If there’s anything more we can do to assist, please don’t hesitate to reach out."
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keg k

October 28, 2024

1  out of  5
rating by keg k
"Be Warned: I was a 25 + year customer of the Polly Piland agency. Long story short - An insured piece of jewelry was lost and there was a big discrepancy between what the State Farm adjuster claimed the value was (even with an inflation rider that was paid for years) versus what an actual jeweler appraised it for. We had to go directly to State Farm Corporate to get it sorted out, with zero help from Ms. Piland, who missed scheduled calls regarding the matter. She even had the nerve to say we would be better dealing directly with Corporate to try to resolve the claim. We did that, resolved the claim without her help, and moved ALL of our insurance business to a different State Farm Agency. Don't be swayed by the sweet talk and chit chat, she will NOT have your back when you need it. I fully expect to see a reply from her office about this post but the facts don't lie: I had to fight a a claim that should have been handled by her office and ended up getting close to double what she initially said I needed to settle for."
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Karin Gurnee

October 26, 2024

5  out of  5
rating by Karin Gurnee
"The other day I called Polly office spoke to Gail who did a fabulous job. I would recommend Polly’s office for all your insurance needs."
We responded:
"Hi Karin, thank you so much for your kind words! We’re thrilled to hear that Gail provided you with excellent service. Your recommendation means a lot to us, and we’re here to help with all your insurance needs. If you have any further questions or need assistance, please don’t hesitate to reach out."
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Daniel G Miller

October 19, 2024

5  out of  5
rating by Daniel G Miller
"If your looking for a great insurance company, I highly recommend Polly Piland's office. The office is beautiful & inviting. Polly and her staff are super friendly and well knowledgeable and their insurance products"
We responded:
"Hi Daniel! Thank you for your glowing recommendation! We’re thrilled to hear that you had such a positive experience with Polly Piland’s office. It’s wonderful to know that you found our office beautiful and inviting, and that Polly and our staff were friendly and knowledgeable about our insurance products. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service!"
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Darci Horvath

October 12, 2024

5  out of  5
rating by Darci Horvath
"I have had a few insurance companies over the years, but when I walked into Polly'lPiland's, I knew I'd found my last. Everyone here are always smiling and happy to help, and Ms Gail Vaughn goes the extra mile. When your with her it's like being with family. Gail takes the time to really listen to you and addresses all your concerns with a warm .smile on her face. Dealing with her is like being with family."
We responded:
"Darci, thank you so much for your kind words and for choosing Polly Piland State Farm for your insurance needs. We are thrilled to hear that you feel at home with us and that Gail has made such a positive impact on your experience. We strive to treat our customers like family, and it’s heartwarming to know that Gail’s dedication and warm smile have made you feel this way. Your feedback motivates us to continue providing the best service possible."
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E Hardy

October 2, 2024

5  out of  5
rating by E Hardy
"My husband and I have been with Polly for over 15 years. We are very grateful for her far and beyond services. We love that she actually displays a level of care for helping us secure the best rates as well as saving the most amount of money according to our circumstances. She is a breath of fresh air to speak with. She is very knowledgeable and knows her stuff. Thanks polly!"
We responded:
"Thank you for your heartfelt review! I’m thrilled to hear that you and your husband have had such a positive experience with Polly over the past 15 years. It’s wonderful to know that her dedication to securing the best rates and saving you money has made such a significant impact. Polly’s knowledge and genuine care are truly invaluable, and I’m delighted that she has been a breath of fresh air for you. I’ll be sure to pass along your kind words to her."
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Jill Mimier

October 1, 2024

5  out of  5
rating by Jill Mimier
"Joan in the office has been an amazing help with my move to this state. She has been attentive and easy to work with and responds quickly to my inquiries. She has been very polite and a joy to work with."
We responded:
"Jill, thank you for your wonderful review! We’re delighted to hear that Joan has been an amazing help with your move and that she has been attentive, easy to work with, and quick to respond to your inquiries. It’s great to know that her politeness and joyfulness made your experience so positive. Your satisfaction is our priority, and we’re thrilled that Joan has made such a positive impact."
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Ashley Yartin

September 30, 2024

5  out of  5
rating by Ashley Yartin
"Grateful for Polly and her team who always make transactions easy! Always prompt with call backs, issues as they arise and quick with resolutions. Thankful for such a great insurance agent who goes the extra mile!"
We responded:
"Ashley, thanks so much for your review. You are always such a pleasure to work with we really appreciate having you as a customer.!! "
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Just Bob

September 28, 2024

5  out of  5
rating by Just Bob
"Polly Piland and Team of associates was amazing! Joan Sherron in particular was extremely helpful with our auto policy needs for our daughter. Fast friendly service, and they don't just "sell', they "tailor" to your need. Practical, appropriate coverage at the best price available. Highly recommend Polly Piland and her Team for your insurance needs."
We responded:
"Hi Bob, thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that Polly Piland and our team, especially Joan Sherron, were able to assist you with your auto insurance needs. Providing fast, friendly, and tailored service is our top priority, and it’s wonderful to know we met your expectations. Your recommendation means a lot to us, and we’re grateful for your trust. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!"
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Jinling Huang

September 22, 2024

5  out of  5
rating by Jinling Huang
"Thank you Al and everyone for all your help! You are knowledgeable, professional, and wonderful!"
We responded:
"Jinling, thank you for your five-star review! We truly appreciate your feedback and are thrilled to hear you had a positive experience with our Greenville office. Our team is dedicated to providing great customer service for your auto insurance needs. Again, thanks for the review and look forward to serving you. "
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Bonnie Mayo

September 20, 2024

5  out of  5
rating by Bonnie Mayo
"My father had a house fire and lost almost everything he had. Polly Piland was the insurance agent that guided us all on getting things done and got Daddy back in his house in a short time. Thanks State Farm and Polly."
We responded:
"Bonnie, thank you for your kind words. Here at Polly Piland State Farm we were more than happy to assist you and your father during this challenging time with your homeowners insurance loss. I remember arriving at the house while the firemen were still at the house. Your father was so calm after the fire and as we all know he was such a wonderful man. Bonnie, again thanks for the kind words. "
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Ryan cuthrell

September 10, 2024

5  out of  5
rating by Ryan cuthrell
"Very professional and helpful. Natalie was very knowledgeable and was able to answer any questions I had"
We responded:
"Ryan, thank you for your wonderful feedback! We’re thrilled to hear that Natalie was able to assist you with her knowledge and professionalism. We’re proud to have her on our team. If you have any more questions or need further assistance, please don’t hesitate to reach out. We are here every step of the way!"
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Mayra Diaz

September 5, 2024

5  out of  5
rating by Mayra Diaz
"Thank you Jodie & Gail for getting my documents ready in such a short notice. You ladies are awesome."
We responded:
"Mayra, thank you so much for your kind words! We’re delighted to hear that Jodie and Gail were able to assist you promptly. They truly are awesome, and we’re lucky to have them on our team. If you need anything else, please don’t hesitate to reach out."
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Brenda Carroll

September 4, 2024

5  out of  5
rating by Brenda Carroll
"State Farm has always taken great care of my family. My parents have been with State Farm since I can remember."
We responded:
"Brenda, thank you so much for your kind words! We’re thrilled to hear that State Farm has been a reliable part of your family’s life for so long. It’s our mission to provide excellent service and support, and we’re glad to know we’ve met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We are here every step of the way!"
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Elisa Vaughn

August 28, 2024

5  out of  5
rating by Elisa Vaughn
"Polly and her staff are super friendly and nice office to work with! Thanks for all you do."
We responded:
"Elisa, thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Polly and our team. Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. Thanks for being a valued part of our community!"
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Fifi warren

August 22, 2024

5  out of  5
rating by Fifi warren
"Always professional friendly and helpful. Quick to respond making stressful situations easy. I have been a client for 20 plus years and will continue to recommend this agency over and over again."
We responded:
"Thank you so much for your kind words and for being a loyal customer for over 20 years! We’re thrilled to hear that our team has been able to provide you with professional, friendly, and helpful service, especially during stressful situations. Your continued trust and recommendations mean the world to us. We’re committed to maintaining the high standards you’ve come to expect and look forward to serving you for many more years to come."
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tracy Everette

August 22, 2024

5  out of  5
rating by tracy Everette
"I HAVE REALLY ENJOYED ALL OF MY INTERACTIONS WITH POLLY AND HER EXCELLENT STAFF. THEY ALWAYS MAKE ANYTHING I NEED SO SIMPLE AND SEAMLESS. AND AS FAR AS PRICE AND QUALITY OF SERVICE,THEY ARE UNBEATABLE. THANKS TEAM FOR ALL YOU DO!!"
We responded:
"Tracy thanks so much for the 5 Star Google Review. At our office we always try to give the best customer service possible. "
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Zachary Kirby

August 7, 2024

5  out of  5
rating by Zachary Kirby
"Great customer service made it easy and simple!!"
We responded:
"Hey Zachary, thank you so much for your kind review! At Polly Piland State Farm, we always do our best to make it easy and simple to choose the insurance that is right for you! We are so glad to hear that you've been receiving the best customer service possible! "
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nichole r

July 31, 2024

5  out of  5
rating by nichole r
"Very informative staff. Very patient explaining different processes for me."
We responded:
"Hi Nichole, thank you so much for your kind words! We’re thrilled to hear that you found our staff informative and patient. Our team always strives to provide clear and thorough explanations to ensure our customers feel confident and well-informed. We appreciate your feedback and look forward to assisting you again in the future!"
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Jo Ann Brewer

July 25, 2024

5  out of  5
rating by Jo Ann Brewer
"Warm greetings, understanding my needs, taking time to help me understand about my policy I'm always treated at Polly office better than family love them I give a great big hug to Natalie she is the most😇🤗😍"
We responded:
"Jo Ann, thank you so much for taking the time to leave us such a kind review. Just as you said, here at Polly Piland State Farm, we always try to treat our customers like family, and I am so pleased to see that you had a great experience with Natalie. As always, thank you for trusting us with your insurance needs."
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Ashley Hall

July 24, 2024

5  out of  5
rating by Ashley Hall
"Polly and her staff have the best customer service! You can tell that they have your best interest at heart."
We responded:
"Hi Ashley! Thank you so much for your kind words about our office team. We absolutely love to hear that you are receiving excellent service from us. Here at Polly Piland State Farm Insurance, we truly do make it our mission to put our customer's needs first. It is a pleasure to serve loyal customers like yourself. Again, thank you for your review and for being a great insured. "
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Kendall Albertson

July 23, 2024

5  out of  5
rating by Kendall Albertson
"Great service!"
We responded:
"Hello Kendall! Thank you for your kind review. We always strive to provide the absolute best customer service, and we are so glad to see that you have received that! We are always here to serve all of your insurance needs. Again, thank you for being a valued customer. "